Shipping & returns

Shipping

Shipping costs	€ 4,95 — free from € 50,- order value
Dispatch time	Confirmed orders: we aim to ship within 1 working day
Delivery time	1-3 working days within the Netherlands
Carrier	PostNL or DHL
Track & trace	You receive the code by email as soon as the parcel is registered

Please note: the 24-hour promise starts once we have confirmed fit, price and stock. We usually do this within a few hours of your order.

Returns in 4 steps

You have a 14-day cooling-off period from the moment you receive the parcel. Returns work like this:

• Step 1 — Report your return. Email hallo@rideparts.nl within 14 days of receipt with your order number and which part you are returning.
• Step 2 — Receive the return address. You will get the return address and instructions by email. Do not send anything back before you have this email; that prevents lost parcels.
• Step 3 — Send the parcel. Pack the part properly, preferably in the original packaging. Return costs are at your own expense; keep the proof of postage.
• Step 4 — Refund. Within 14 days of your return notice (and once we have received the parcel or you have shown proof of shipment) you receive the full purchase amount, including the original shipping costs, back to the account you paid with.

Received a wrong or defective part?

We will sort that out — at no cost to you. Email a photo of the part and the shipping label to hallo@rideparts.nl. We will send the correct part or a replacement, and we cover the return costs of the wrong or defective part. Do not fit a visibly wrong or damaged part: that is safer and keeps the handling simple.